Account Manager

North America | Sales | Full-time | Fully remote

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Location: Fully Remote (North America)

Togetherall is a social impact business on a mission to make mental health support instantly available to millions by unlocking the power of peer-to-peer support. With 24/7 moderation by licensed clinicians, Togetherall is a safe way for people to support each other through life’s difficulties. Togetherall’s users report feeling better able to cope, more confident and less alone.  

Togetherall operates in the USA, UK, Canada, Australia, Ireland, and New Zealand. Our continued growth and focus on the North American market, in both workplace mental health and higher education, has prompted the need for increased business development capacity and experience in this space, with a particular emphasis on higher education in the United States. 

Our Culture  

At Togetherall, we are more than just a company – we are a community on a mission since 2007. Our culture thrives on compassion, collaboration, and innovation. We celebrate diversity, value work-life balance, and nurture professional growth.   

Expect an inclusive and engaging environment where your voice is heard, and your well-being matters. We make a positive impact on lives and communities, all while having fun along the way.  

Join us to be a part of a team that genuinely cares about its employees and the people we serve. Togetherall is not just a job; it is a fulfilling journey. Apply now and be a part of our mission to support well-being.  

The Role

Account Managers typically work with a portfolio of industry sector specific clients, including higher education, health agencies, or employers, who want to provide mental wellbeing support to their population.  As a Togetherall Account Manager, you will build relationships with your clients, collaborating to develop strategies that maximize the impact of the platform, ultimately driving the renewal process for each account. 

Reporting directly to the Head of Account Management, North America. The role is remote (in North America) and will primarily focus on the higher education sector.

Key Responsibilities 

To be successful in this role, you will need to undertake the following:

  • Build strong relationships and manage stakeholder relationships within large, complex organizational clients
  • Manage the full renewal process, including value positioning, pricing proposals, negotiations, and contract closure
  • Plan and lead renewal and budget discussions well in advance of key timelines, ensuring clients have the information and support needed to secure ongoing contracts.  In partnership with clients and Togetherall’s marketing team, develop, execute, and continually refine engagement plans to ensure Togetherall is communicated appropriately, and member engagement targets are met
  • Use a CRM system (PipeDrive) to capture all client information including meetings, proposals, and contracts
  • Actively maintain contact with clients to ensure that they continue to be positive about the service. Be responsive to questions and effectively address any issues
  • Interpret platform data and client insights to support decision-making, provide strategic recommendations, and highlight impact
  • Partner with the internal operations team to implement and onboard new clients 
  • Build internal relationships to ensure partnership and overall business success 
  • Develop and maintain an excellent knowledge of the digital health space and the complexities of mental health services as it relates to the assigned sector
  • Travel as necessary across North America on behalf of clients and to raise market awareness of Togetherall (in line with safe travel standards). Travel expected to be less than 10%

About You 

  • At least 3 years of experience in a demonstrably comparable role, ideally in post-secondary or higher education, but will also consider experience in healthcare, mental health, and/or employee wellness sectors
  • Demonstrated track record of building, managing, and retaining successful multi-tiered client relationships
  • Proven experience of retention and growth within an existing portfolio of accounts (renewals and upsells are a fundamental part of the role) 
  • Demonstrable experience increasing engagement and adoption of a support solution 
  • Comfortable working autonomously and taking initiative to move things forward without needing detailed instructions 
  • Clear and confident communicator who takes ownership in written and verbal communication, and proactively follows up after meetings
  • Superior interpersonal and communication skills (both verbal and written); keenly client focused and numbers driven
  • Outstanding organizational and planning skills with the ability to manage multiple workstreams simultaneously
  • Comfortable working in an entrepreneurial, fast-moving environment Desire to work in a social impact business
  • Passion for the healthcare and/or mental health space
  • Experience in software solutions and services would be beneficial but not required

Compensation & Benefits  

  • Work remotely: Flexible hours and work from home
  • Competitive compensation package
  • Comprehensive Health Benefits Package
  • 401K package

At Togetherall, we don’t just accept difference, we thrive on it for the benefit of those that work with us and our members.  We are proud to be an equal opportunities employer and working with us is based solely on a person’s merit and qualifications directly related to professional competence. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish. 

 

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