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| Sales | Full-time | Fully remote
Partnership Account Manager
Location: North America (Remote)
Fixed-Term Contract - Potential for Permanent Role with Growth
Togetherall is a social impact business on a mission to make mental health support instantly available to millions by unlocking the power of peer support. With 24/7 moderation by licensed clinicians, Togetherall is a safe way for people to support each other through life’s difficulties. Togetherall’s users report feeling better able to cope, more confident and less alone.
Togetherall operates in the USA, UK, Canada, Australia, Ireland, and New Zealand. Our continued growth and focus on the North American market, in both workplace mental health and higher education, has prompted the need for increased capacity and experience in this space, with a particular emphasis on partnerships.
Our Culture
At Togetherall, we are more than just a company – we are a community on a mission since 2007. Our culture thrives on compassion, collaboration, and innovation. We celebrate diversity, value work-life balance, and nurture professional growth.
Expect an inclusive and engaging environment where your voice is heard, and your well-being matters. We make a positive impact on lives and communities, all while having fun along the way.
Join us to be a part of a team that genuinely cares about its employees and the people we serve. Togetherall is not just a job; it is a fulfilling journey. Apply now and be a part of our mission to support well-being.
Role Overview
Togetherall is seeking a proactive and relationship-driven Partnership Account Manager to manage and grow our existing partnerships. This role is ideal for someone who excels at nurturing long-term relationships, ensuring partner success and growth, and acting as a trusted strategic advisor and point of contact.
Reporting to the Senior Vice President, Partnerships - North America, the Partnership Account Manager is a key team member driving the growth and success of our partnerships in the US and Canada employer market. This role will be responsible for driving our existing strategic partnerships with EAPs and similar wellness/mental health organizations as well as working with the Senior Vice President to implement and launch new partnerships.
This role is initially a 9-month fixed-term maternity cover, offering a fantastic opportunity to join our team at an exciting time of growth. There is potential for the position to become permanent, depending on how the business evolves over the coming months.
Key Responsibilities
Partnership Management & Growth
- Own and manage a portfolio of existing partnerships, ensuring strong relationships, satisfaction, and mutual success
- Develop and execute tailored engagement, adoption and growth plans for each partner, aligned with shared goals and priorities
- Serve as the primary point of contact for all partner-related needs, ensuring smooth communication and timely responses
- Establish and deepen relationships across multiple levels and functions within partner organizations
- Collaborate with partners to identify opportunities for expanding Togetherall’s reach and impact across their client base
- Support the renewal and renegotiation of partnership agreements, ensuring alignment with evolving needs and objectives
Partner Enablement & Support
- Develop and deliver customized sales and marketing toolkits for partners
- Provide training and support to partner teams to effectively promote Togetherall’s services to their networks
- Participate in partner-led webinars, workshops, and events to build awareness and advocate for Togetherall’s offerings
- Coordinate internal resources to ensure partners receive the support they need across account management, marketing, and technical functions
Cross-Functional Collaboration
- Collaborate closely with the Senior Vice President, Partnerships – North America, to align on partner strategy and ensure consistency across accounts
- Work with internal stakeholders including marketing, product, clinical, and customer success teams to drive partner engagement and satisfaction
- Maintain accurate records of partner activities, meetings, and plans using the CRM system
Strategic Input & Industry Knowledge
- Maintain a strong understanding of the mental health and Employee Assistance Program (EAP) sectors, as well as digital mental health trends
- Share partner feedback and insights with internal teams to help inform product development, marketing strategies, and organizational priorities
Brand Advocacy & Awareness
- Represent Togetherall at relevant industry events, webinars, and partner activities to build brand visibility and strengthen relationships
These responsibilities may evolve over time as the business grows. Flexibility and a collaborative approach are essential for success in this role.
About You
- Proven track record with 7+ years' experience in partnership management and growth
- Enthusiastic and driven partnership manager with the desire to “dig in” and succeed in a growing, scale-up business
- Can demonstrate track record of achieving partnership adoption and revenue targets
- Strong understanding of mental health, the Employee Assistance Program (EAP) industry and the complexities of the rapidly growing digital mental health industry
- Consultative approach to partnership management
- Excellent relationship building skills with the ability to network within the partner/client base
- Ability to work cross functionally within a global organization
- Excellent partner process and organizational management
- Numerate and commercially astute
- Articulate and able to influence and persuade in a business environment at all levels
- Professional and positive in attitude and conduct
- University education or equivalent and formal large account training/knowledge
Compensation & Benefits
- Competitive Salary
- Work Remotely: Flexible hours and work from home
- Comprehensive Health Benefits Package
- Group RRSP
- Employee Assistance Program
- 15 days paid vacation leave + stat holidays + birthday day off
- Enhanced Maternity Pay
- Access to Go1 e-learning platform
At Togetherall, we don’t just accept difference, we thrive on it for the benefit of those that work with us and our members. We are proud to be an equal opportunities employer and working with us is based solely on a person’s merit and qualifications directly related to professional competence. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
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